To The Point LLC – Terms & Conditions
We appreciate the opportunity to serve you! Please take a moment to review our terms and conditions to ensure a smooth experience for everyone involved.
Estimates & Booking
- Estimates are always free.
- To secure your project dates, a 50% deposit is required.
- Customers have 3 business days after deposit payment to cancel for a full refund.
- If we must cancel a project due to circumstances beyond our control, a full refund of the deposit will be issued.
Cancellations & Rescheduling
- If a customer cancels after the 3-day window, the deposit may be forfeited, at our discretion.
- If cancellation occurs less than 7 days before the project start date, the deposit will be forfeited and may be subject to a 20% inconvenience fee on the deposit.
- Rescheduling a project by the customer may result in a 20% inconvenience fee on the deposit, at our discretion.
- All fees and forfeitures are determined based on the circumstances and project scheduling impact.
Outdoor Projects
- Outdoor work is weather-dependent. In the event of inclement weather or unsafe conditions, we will reschedule the project within a reasonable timeframe.
Project Modifications
- We understand that project needs evolve. Minor adjustments to your honey-do list are welcomed and can typically be accommodated—within reason and subject to scheduling.
Materials & Payments
- Customers are responsible for the cost of materials.
- If you’d like us to handle material purchases, we require the projected material cost upfront, along with the deposit.
- We accept cash, check, or card.
- Returned checks will incur a $35 fee.
- Card payments will incur a 3% processing fee.
- Final payment is due at project completion.
We kindly ask that final payment be made by 5:00 PM on the day your project is completed. Payments received after that time may incur a late fee of up to 10%, at our discretion.
Project Start & Completion
- The homeowner (or authorized decision-maker) must be present at the start of the project and for the final walkthrough.
- If the homeowner is not present at the final walkthrough, they forfeit their opportunity to request final on-site adjustments.
- Customers will have the opportunity to walk through the completed project to ensure satisfaction with the scope of the agreed-upon work.
Additional Notes
- Worksite Readiness: Customers are responsible for ensuring the work area is accessible and clear of obstacles prior to our arrival. Delays due to access issues may affect the project timeline or incur fees.
- Scope Changes: Additional work not included in the original agreement will be discussed and billed separately.
- Photography: We may take progress or final photos of the project for our portfolio or promotional use (no identifying information will be shared). Please let us know in advance if you prefer not to be included.